Return Policy
Return Policy
At Bokka, we take pride in delivering high-quality products to our customers. We have a strict quality check process before shipping every order.
When Can You Return a Product?
We only accept returns for damaged or defective products. If you receive an item that is damaged, faulty, or not as described, you are eligible for a return and full refund.
Conditions for Return
- The product must be damaged or defective upon delivery.
- A return request must be raised within 48 hours of receiving the order.
- Clear photographs of the damaged product must be shared as proof.
- The item must be unused and in its original packaging.
How to Request a Return
To initiate a return, please reach out to us through any of the following:
- Email: yaduvanshis.ji@aol.com
- Instagram: @aesthetic.bokka
Please share your order number and clear photos of the damaged product. Our team will review your request and respond within 2-3 business days.
Refund Process
Once your return is approved, the refund will be processed to your original payment method within 5-7 business days.
Non-Returnable Items
We do not accept returns for items that are not damaged or defective. All sales are final except in cases of damage or defect.